What should I do if I think my Debit Card has been lost or stolen?
Call us immediately at 712-527-5229 so we can disable the card. If it is after banking hours, call Shazam at 800-383-8000 and they will disable the card for you.
Should I notify you if I will be traveling?
Yes, if you are traveling, please let us know when and where to ensure you do not have any problems using your debit card. Please contact the bank at 712-527-5229. Or, download the Shazam Brella App and submit a travel notice electronically.
I have unrecognized charges on my account. What should I do?
If you have charges on your account that you do not recognize, call us at 712-527-5229 so that we can help you investigate them. If it is after hours, call Shazam at 800-383-8000 to have your debit card disabled.
How can I get a new Online Banking password if I’ve forgotten mine?
Click on the “Forgot Password” link just below where you would normally enter your username. You will be asked to answer the three security questions you set up when you activated your online banking account. When all three are answered correctly, a new temporary password will be sent to the e-mail address on file. If you have any problems, or would like us to reset your password for you, please call us at 712-527-5229.
